Policies

My shop policy is there is no returns, refunds, or cancellations.

If you ask for a cancellation and your item is not yet in production, I may honor your request at my discretion only. 

However, it is my goal to produce and ship all orders as soon as possible. Since all items are made to order, we are generally unable to support refunds, cancellations, and returns.

If there is an error with your order such as a damaged item received, a product defect, misprint, etc. you may contact me at hello@undertheweather.store for a resolution.

We will attempt to replace the item or come to a resolution. However, you must provide evidence of the error, identify your order, and report this within 72 hours of receiving the delivery.

No damage requests will be accepted after 72 hours post-delivery. No damage requests will be accepted for customer error, or shipping error.

Resolutions may be considered at our discretion, we may provide store credit, future discounts, refunds, etc. as possible solutions to solve shop error matters.

Generally, all inquiries should receive a response within 72 business hours outside of holidays and weekends.

We kindly ask that before you perform a chargeback or dispute for a charge that you reach out to discuss resolutions. If you have not made an attempt to resolve your issue with us first, you will most likely lose the dispute. This is often required by your bank and credit card companies.

For further inquiries, please utilize the contact page.

Thank you for your business and collaboration.